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Evidence Guide: AHCPCM401A - Recommend plants and cultural practices

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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AHCPCM401A - Recommend plants and cultural practices

What evidence can you provide to prove your understanding of each of the following citeria?

Identify client preferences and requirements

  1. Contact is initiated with the client when appropriate and according to enterprise customer service policy
  2. The purpose of the planting and cultural and environmental factors of the intended planting site are clarified and defined by gathering all relevant information from the client according to enterprise customer service policy.
  3. Botanical and common names are used to describe plants according to client preferences and requirements
  4. The client is informed of the enterprises policy on the provision of advice and customer service under law.
Contact is initiated with the client when appropriate and according to enterprise customer service policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The purpose of the planting and cultural and environmental factors of the intended planting site are clarified and defined by gathering all relevant information from the client according to enterprise customer service policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Botanical and common names are used to describe plants according to client preferences and requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The client is informed of the enterprises policy on the provision of advice and customer service under law.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select plants to suit specific situations

  1. Plants and their growth and performance characteristics that suit the specific situation are identified according to research and experiential awareness and enterprise guidelines
  2. Available plants are compared, assessed and evaluated according to sound problem-solving techniques and enterprise guidelines
  3. The best choice is determined, based on reasoned argument, appropriate evidence, sound principles, and enterprise customer service policy and industry standards.
Plants and their growth and performance characteristics that suit the specific situation are identified according to research and experiential awareness and enterprise guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Available plants are compared, assessed and evaluated according to sound problem-solving techniques and enterprise guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The best choice is determined, based on reasoned argument, appropriate evidence, sound principles, and enterprise customer service policy and industry standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise on plants for specific situation

  1. Performance characteristics and particular planting, cultural and maintenance requirements are clearly explained to the client according to enterprise customer service policy.
  2. The original supplier of the plant is referred to where necessary.
  3. Client requests for clarification or expansion are responded to by the use of attentive listening and questioning techniques according to enterprise customer service policy.
  4. Purchase options and availability of recommended plants are outlined according to enterprise customer service policy and industry standards.
  5. Recommendations are recorded and reports are made to the manager according to enterprise customer service policy.
Performance characteristics and particular planting, cultural and maintenance requirements are clearly explained to the client according to enterprise customer service policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The original supplier of the plant is referred to where necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client requests for clarification or expansion are responded to by the use of attentive listening and questioning techniques according to enterprise customer service policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Purchase options and availability of recommended plants are outlined according to enterprise customer service policy and industry standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommendations are recorded and reports are made to the manager according to enterprise customer service policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:

document client preferences and site particulars

select plants in line with client preferences and suitability for the site

report recommendations to client detailing the types of plants chosen and their requirements.

Context of and specific resources for assessment

Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.

Required Skills and Knowledge

Required skills

conduct literature and industry research, collate and analyse findings on plant species and cultivars, their characteristics and requirements

comply with legislative requirements

explain to the client Occupational Health and Safety (OHS) requirements or basic safety precautions relevant to the establishment and on-going maintenance of plants

comply with OHS requirements of the workplace

use literacy skills to read, interpret and follow organisational policies and procedures, develop sequenced written instructions, record accurately and legibly information collected and select and apply procedures to a range of tasks

use oral communication skills/language competence to fulfil the job role as specified by the organisation including questioning, active listening, asking for clarification, negotiating solutions and responding to a range of views

use numeracy skills to estimate, calculate and record routine and more complex workplace measures and data

use interpersonal skills to work with others and relate to people from a range of cultural, social and religious backgrounds and with a range of physical and mental abilities.

Required knowledge

principles and practices for the establishment and maintenance of plants recommended by the enterprise

nomenclature to plant family, genus, species and cultivar for the range of plants recommended by the enterprise

botanical features of plant species and/or cultivars relevant to the industry region

practical understanding of the physiology of the range of plants supplied and recommended by the enterprise and their comparative growth and performance characteristics in response to different cultural and environmental factors

soil characteristics, particularly in relation to the geographical and climatic region from which clients generally originate

responsibilities and liabilities in respect to the provision of recommendations and customer service under the Trade Practice laws

enterprise customer service policy and procedures

problem-solving techniques

innovation and recent practices in plant selection, use and performance relevant to the region

customer service and communication skills.

Range Statement

The range statement relates to the unit of competency as a whole.

Plants may include:

all plant species and cultivars.

Cultural factors may include:

the growth stage at which the plant is purchased

growth media and plant monitoring

weed

pest and disease control

irrigation and scheduling

drainage

application of nutrients

growth media management

canopy management.

Plant cultural practices may include:

practices relevant to maintenance activities in diverse environments and a varying ability to control the environmental parameters.

Research may include:

data from primary and secondary sources including:

field work and trials

research materials

published books

academic reports

industry reports

colleagues

computer software

internet

newspapers

photographic data

journals

industry publications

industry specialists and experts.